Safe FME incident

FME Cloud Alerts: Incorrect or delayed alert notifications

Safe FME experienced a minor incident on August 11, 2021 affecting FME Flow Hosted Dashboard/API, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started: Aug 11, 2021, 04:19 PM UTC
Resolved: Aug 11, 2021, 07:18 PM UTC
Duration: 2h 58m
Detected by Pingoru: Aug 11, 2021, 04:19 PM UTC

Affected components

FME Flow Hosted Dashboard/API

Update timeline

identified Aug 11, 2021, 04:19 PM UTC

Due to an unplanned change by one of our third-party service providers, modifications to instance alerts are not being applied correctly. This issue includes enabling and disabling alerts when an instance is started or paused and may have resulted in incorrect notifications being triggered. We have identified the problem and are working on a solution.
resolved Aug 11, 2021, 07:18 PM UTC

The issue has been resolved. All the pending alert modifications have now been applied.