Safe FME incident

Issues with instance actions in all regions

Critical Resolved View vendor source →

Safe FME experienced a critical incident on December 7, 2021 affecting FME Flow Hosted Instances, lasting 8h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:39 PM UTC
Resolved
Dec 08, 2021, 01:04 AM UTC
Duration
8h 24m
Detected by Pingoru
Dec 07, 2021, 04:39 PM UTC

Affected components

FME Flow Hosted Instances

Update timeline

  1. monitoring Dec 07, 2021, 04:39 PM UTC

    AWS is experiencing elevated error rates for instance actions in the US East (us-east-1) region. As a result, you may not be able to start and stop existing instances or launch new instances. We are monitoring the situation and will update the status as soon the issue is resolved.

  2. monitoring Dec 07, 2021, 06:40 PM UTC

    AWS is experiencing elevated error rates for instance actions in all regions. As a result, you will not be able to start and stop existing instances or launch new instances. We are monitoring the situation and will update the status as soon as the issue is resolved.

  3. resolved Dec 08, 2021, 01:04 AM UTC

    AWS have resolved their issues and FME Cloud is fully operational again. Requests made to FME Cloud during this period, e.g. pausing an instance, may not have gone through. Please login to FME Cloud to check your instances are in the correct state.