Safe FME incident

Safe Account Login Impaired

Minor Resolved View vendor source →

Safe FME experienced a minor incident on September 24, 2021 affecting FME Flow Hosted Dashboard/API and FME Community and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2021, 07:12 PM UTC
Resolved
Sep 24, 2021, 08:40 PM UTC
Duration
1h 28m
Detected by Pingoru
Sep 24, 2021, 07:12 PM UTC

Affected components

FME Flow Hosted Dashboard/APIFME CommunityFME Hub

Update timeline

  1. identified Sep 24, 2021, 07:12 PM UTC

    The third-party provider we rely on for authentication to FME Cloud, FME Hub and FME Community reports elevated response time and errors rate (https://status.auth0.com/incidents/xc5s7y96pb48). You may not be able to login to these services until the issue is resolved. We are monitoring the issue and we apologize for the inconvenience.

  2. resolved Sep 24, 2021, 08:40 PM UTC

    The issue was resolved, the login page is now operational for all services.