Runpanther Outage History

Runpanther is up right now

Runpanther had 8 outages in the last 2 years totaling 62h 45m of downtime — averaging 0.3 incidents per month.

There were 8 Runpanther outages since September 23, 2024 totaling 62h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.runpanther.io

Major August 3, 2026

Snowflake Outage

Detected by Pingoru
Aug 03, 2026, 03:20 PM UTC
Resolved
Aug 04, 2026, 06:07 AM UTC
Duration
14h 46m
Affected: Investigation, Data Retention, and Search (Data Lake)
Timeline · 4 updates
  1. investigating Aug 03, 2026, 03:20 PM UTC

    Snowflake is currently experiencing an outage affecting some of their infrastructure (https://status.snowflake.com/incidents/xfv4kdj30rcb). As a result, some Panther customers may experience query timeouts or slower performance on their instances. Real-time detection and alerting should be unaffected. We're actively monitoring the situation. We'll update this page as soon as we have more information. Thanks for your patience.

  2. monitoring Aug 03, 2026, 08:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 03, 2026, 08:18 PM UTC

    Snowflake has confirmed that the underlying incident has been resolved and services have returned to normal. At this time, we expect Panther services to be operating normally as well. If you continue to experience any unexpected behavior or issues, please let us know by contacting our support team. Thank you for your patience while we monitored this incident.

  4. resolved Aug 04, 2026, 06:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS us-east-1 Service Outage

Detected by Pingoru
Oct 20, 2025, 06:55 PM UTC
Resolved
Oct 21, 2025, 05:39 PM UTC
Duration
22h 44m
Affected: Panther Console (Web App)Data Ingestion into Panther (Log Processing)Detections (Rules and Policies)Investigation, Data Retention, and Search (Data Lake)Alert DeliveryEnrichment
Timeline · 3 updates

Read the full incident report →

Minor May 13, 2025

CloudTrail Classification Issues

Detected by Pingoru
May 13, 2025, 08:55 PM UTC
Resolved
May 13, 2025, 10:59 PM UTC
Duration
2h 4m
Affected: Data Ingestion into Panther (Log Processing)
Timeline · 2 updates
  1. identified May 13, 2025, 08:55 PM UTC

    Panther has identified an issue with the AWS.CloudTrail schema that is causing a small percentage of CloudTrail logs to raise classification errors and fail to ingest into Panther. We have identified the root cause of the issue and are in the process of deploying a fix. We will update this incident as our remediation process continues.

  2. resolved May 13, 2025, 10:59 PM UTC

    We have reverted the changes to the AWS.CloudTrail schema that were causing classification errors. At this time, you should not see any additional errors related to this issue. If you’d like to view the classification errors in your Panther Console, in Search, select the Monitor database and Classification Failures table. If you are interested in re-ingesting the logs that failed to ingest, please reach out to the Panther support team.

Read the full incident report →

Minor March 19, 2025

Snowflake Data Cloud Incident

Detected by Pingoru
Mar 19, 2025, 08:13 PM UTC
Resolved
Mar 19, 2025, 10:58 PM UTC
Duration
2h 45m
Affected: Data Ingestion into Panther (Log Processing)Investigation, Data Retention, and Search (Data Lake)Enrichment
Timeline · 2 updates
  1. monitoring Mar 19, 2025, 08:13 PM UTC

    Snowflake Data Cloud is recovering from a recent incident. Customers in specific regions may experience intermittent delays or timeouts when performing queries or using Snowflake services. You may be affected if your Panther instance is in the following regions: - AWS US-East-1 (N. Virginia) - Affected Snowflake services: Snowflake Data Warehouse (Database), Snowpipe (Data Ingestion), Replication, Snowsight - Potentially affected Panther services: Data ingestion, lookup tables, scheduled queries and rules, ad-hoc queries - AWS US-West-2 (Oregon) - Affected Snowflake services: Snowflake Data Warehouse (Database), Snowsight - Potentially affected Panther services: Lookup tables, scheduled queries and rules, ad-hoc queries For real-time updates on this incident, visit: https://status.snowflake.com/. We will continue to monitor the situation and will update the status page once resolved.

  2. resolved Mar 19, 2025, 10:58 PM UTC

    Snowflake has implemented a fix and the incident has been resolved. Your Snowflake and Panther services should now function as expected. If you experience any other issues related to this incident, please contact Panther support.

Read the full incident report →

Minor January 17, 2025

Alert Generation and Delivery Failures

Detected by Pingoru
Jan 17, 2025, 10:31 PM UTC
Resolved
Jan 18, 2025, 02:22 AM UTC
Duration
3h 51m
Affected: Alert Delivery
Timeline · 3 updates
  1. identified Jan 17, 2025, 10:31 PM UTC

    Panther has identified an issue impacting alert generation (and delivery) for detections with an events threshold value greater than one. We are currently testing a potential fix, and will update the status page once we confirm the solution is effective.

  2. monitoring Jan 18, 2025, 01:37 AM UTC

    We have identified the root cause of the issue and deployed a fix. Our team is currently monitoring the situation to ensure that the issue has been fully resolved. Once confirmed, we will officially close this incident. If you’d like to determine whether this issue impacted your account, please follow the steps outlined in the article below: https://help.panther.com/articles/9727040283-how-to-determine-impact-of-the-alert-generation-and-delivery-failures-incident

  3. resolved Jan 18, 2025, 02:22 AM UTC

    Our observations have confirmed that the fix has been successful, but we will continue to monitor to ensure there are no further issues. We sincerely apologize for the inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue. If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Read the full incident report →

Critical December 13, 2024

Intermittent Login Failures

Detected by Pingoru
Dec 13, 2024, 03:22 AM UTC
Resolved
Dec 13, 2024, 12:37 PM UTC
Duration
9h 14m
Affected: Panther Console (Web App)
Timeline · 2 updates
  1. identified Dec 13, 2024, 03:22 AM UTC

    Panther has identified an issue that prevents some customers from accessing the Panther console due to an ongoing AWS incident impacting customers in the US-EAST-1 region. At this point, logging in to the Panther console is the only service that is impacted. No other services appear to be impacted. You can also follow the ongoing incident using AWS’s status page here: https://health.aws.amazon.com/health/status

  2. resolved Dec 13, 2024, 12:37 PM UTC

    The issue impacting access to the Panther console has been resolved following AWS’s remediation. All services are now operating normally. For more details about the AWS incident, you can visit their status page: https://health.aws.amazon.com/health/status Thank you for your patience. Please let us know if you experience any further issues.

Read the full incident report →

Minor September 23, 2024

IPinfo Data Update Issue

Detected by Pingoru
Sep 23, 2024, 01:42 PM UTC
Resolved
Sep 23, 2024, 06:27 PM UTC
Duration
4h 45m
Affected: Enrichment
Timeline · 2 updates
  1. identified Sep 23, 2024, 01:42 PM UTC

    We have identified an upstream issue with the IPinfo Enrichment Provider that has caused Panther to not receive new data from IPinfo since September 19, 2024. While IPinfo Lookup Tables remain functional, they currently contain data only up to September 19, 2024. If you leverage IPinfo data in your detections, this lapse could affect their accuracy. Our team is actively collaborating with IPinfo to resolve this issue as quickly as possible. We will provide updates as our investigation and remediation efforts progress. Thank you for your patience.

  2. resolved Sep 23, 2024, 06:27 PM UTC

    We are pleased to inform you that the issue with the IPinfo Enrichment Provider has been resolved. Panther is now successfully receiving new data from IPinfo, and we have confirmed that all data is up to date beyond September 19, 2024. The IPinfo Lookup Tables should be again fully operational with the latest available data. If you have any questions or encounter any issues, please contact Panther Support directly.

Read the full incident report →