Runa experienced a minor incident on July 10, 2026 affecting Gift Processing, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 12:19 PM UTC
We are currently investigating an issue causing some orders of Casa del Libro ES (CDL-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 10, 2026, 01:42 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jul 10, 2026, 01:44 PM UTC
We are currently investigating an issue causing some orders of Casa del Libro ES (CDL-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 10, 2026, 01:48 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jul 10, 2026, 01:49 PM UTC
We are currently investigating an issue causing some orders of Casa del Libro ES (CDL-ES) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Jul 10, 2026, 05:14 PM UTC
This incident has been resolved.