Runa incident

Mastercard® Prepaid eReward Card, 12 Month Expiration CA orders are failing

Minor Ongoing View vendor source →

Runa is currently experiencing a minor incident affecting Gift Processing, which began 2h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 07:37 PM UTC
Resolved
Ongoing
Duration
● 1h 35m
Detected by Pingoru
May 20, 2026, 07:37 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 20, 2026, 07:37 PM UTC

    We are currently investigating an issue causing some orders of Mastercard® Prepaid eReward Card, 12 Month Expiration CA (MSTR12-CA) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring May 20, 2026, 08:49 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.