Runa experienced a minor incident on May 19, 2026 affecting Gift Processing, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Gift Processing
Update timeline
- investigating May 19, 2026, 04:00 PM UTC
We are currently investigating an issue causing some orders of JET DE (JET-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring May 19, 2026, 04:27 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved May 19, 2026, 05:27 PM UTC
This incident has been resolved.