Runa incident

Jones The Grocer AE orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on August 29, 2025 affecting Gift Processing, lasting 416d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 01:51 PM UTC
Resolved
Oct 20, 2026, 09:30 AM UTC
Duration
416d 19h
Detected by Pingoru
Aug 29, 2025, 01:51 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Aug 29, 2025, 01:51 PM UTC

    We are currently investigating an issue causing some orders of Jones The Grocer AE (JON-AE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Oct 20, 2026, 09:30 AM UTC

    This incident has been resolved.