Atlassian Rovo experienced a major incident on November 18, 2024 affecting 3P Connectors, lasting 8d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2024, 08:34 PM UTC
We are investigating intermittent errors while performing 3P search. We will provide more details once we identify the root cause.
- investigating Nov 18, 2024, 08:36 PM UTC
We are investigating intermittent errors with 3P Search that is impacting Rovo Cloud customers. We will provide more details within the next hour.
- identified Nov 18, 2024, 10:03 PM UTC
We are actively working on resolving the issues with the 3P Search for Rovo. Our team is currently implementing a fix to alleviate the problem.
- investigating Nov 19, 2024, 05:54 AM UTC
We are actively exploring different approaches and continue to work on resolving the intermittent failures affecting some users in the 3P search for Rovo.
- resolved Nov 27, 2024, 05:39 AM UTC
The issue has been resolved and the service is operating normally.