Atlassian Rovo experienced a critical incident on December 5, 2024 affecting Knowledge Discovery and Chat and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge DiscoveryChatAgents
Update timeline
- investigating Dec 05, 2024, 01:32 AM UTC
We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.
- resolved Dec 05, 2024, 02:38 AM UTC
Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.