Atlassian Rovo incident
OpenAI's API is returning 5xx for GPT models
Atlassian Rovo experienced a critical incident on December 12, 2024 affecting Knowledge Discovery and Search and 1 more component, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 12:47 AM UTC
We have reached out to our AI Service Provider and they are actively working on restoring the API. Additionally, we are working on routing the traffic for Smart answers in Search capability to another model. We will provide more details within the next hour.
- investigating Dec 12, 2024, 02:35 AM UTC
We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
- investigating Dec 12, 2024, 03:50 AM UTC
We are witnessing significant recovery of the services. We will continue to monitor the situation closely.
- resolved Dec 12, 2024, 07:26 AM UTC
Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.