Routific incident

Service Delays: Customer Notifications, Address Lookup, and Delivery Tracker

Major Resolved View vendor source →

Routific experienced a major incident on May 19, 2025 affecting Routific Notifications, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 11:21 PM UTC
Resolved
May 20, 2025, 01:27 AM UTC
Duration
2h 6m
Detected by Pingoru
May 19, 2025, 11:21 PM UTC

Affected components

Routific Notifications

Update timeline

  1. identified May 19, 2025, 11:21 PM UTC

    We have identified an issue that caused delays in our customer notifications, address lookup, and delivery tracking functionalities. The affected systems are now operating normally, and we are currently assessing the full impact to ensure ongoing stability. Our team is closely monitoring the situation to ensure all services remain fully operational. We will provide further updates as more information becomes available.

  2. monitoring May 20, 2025, 12:01 AM UTC

    We have confirmed that the issue has been resolved and systems are operating normally. We continue to monitor closely to ensure full stability. During the incident, some users may have received duplicate notifications, while others may not have received certain notifications at all.

  3. resolved May 20, 2025, 01:27 AM UTC

    The system is stable, and all functionalities are operating as expected.