Routific incident

Some customers are not able to optimize on Beta

Major Resolved View vendor source →

Routific experienced a major incident on October 30, 2023 affecting New Routific, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 05:21 PM UTC
Resolved
Oct 30, 2023, 06:21 PM UTC
Duration
1h
Detected by Pingoru
Oct 30, 2023, 05:21 PM UTC

Affected components

New Routific

Update timeline

  1. investigating Oct 30, 2023, 06:21 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 30, 2023, 06:21 PM UTC

    This incident has been resolved.

  3. postmortem Oct 30, 2023, 07:36 PM UTC

    Starting at 10:09 a.m. PST, some optimizations would be stuck in an “in progress” state due to an internal infrastructure error. At 11:15 a.m. PST, all affected customers could optimize successfully again. For the optimizations being executed at 10:09-11:15 \(and affected by this issue\), they are now in a failed state. Further investigations are being conducted by the engineering team.