Routific incident

Disruption in SMS Customer Notifications for some Users in Australia

Major Resolved View vendor source →

Routific experienced a major incident on September 12, 2024 affecting Routific Notifications, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 01:53 AM UTC
Resolved
Sep 13, 2024, 08:29 PM UTC
Duration
1d 18h
Detected by Pingoru
Sep 12, 2024, 01:53 AM UTC

Affected components

Routific Notifications

Update timeline

  1. investigating Sep 12, 2024, 01:53 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 13, 2024, 08:29 PM UTC

    After thorough investigation, we have determined that this issue was isolated to a specific group of users. We have been in direct contact with all affected users to resolve the issue as quickly as possible.