Routific incident
Drivers are unable to open routes - link takes them to Routific Webpage
Routific experienced a major incident on February 21, 2024 affecting Driver Mobile App, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2024, 02:36 PM UTC
We are currently investigating reports of drivers being unable to open routes and the link taking them to the Routific webpage
- monitoring Feb 21, 2024, 02:53 PM UTC
Issue Identified: The third-party provider responsible for the redirection of our driver app links is experiencing intermittent outages. As a workaround, users can access the Routific Lite app by navigating to the 'Dispatch' tab and selecting 'Copy Link'. Pasting this link into a browser will open Routific Lite. We are actively monitoring the situation and will provide updates as they become available. Thank you for your understanding.
- resolved Feb 21, 2024, 09:06 PM UTC
The third-party provider responsible for the redirection of our driver app links is no longer experiencing intermittent outages. This incident has been resolved