Routific incident

Account management and webhook email notifications not being sent correctly

Minor Resolved View vendor source →

Routific experienced a minor incident on August 5, 2024 affecting Routific SaaS product and Mandrill US East and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 08:31 PM UTC
Resolved
Aug 05, 2024, 10:28 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 05, 2024, 08:31 PM UTC

Affected components

Routific SaaS productMandrill US EastRoutific Notifications

Update timeline

  1. investigating Aug 05, 2024, 08:31 PM UTC

    We've identified an integration issue with an external tool responsible for sending email notifications. This is affecting account management and webhook failure email notifications. Consequently, users may not be receiving emails to activate accounts, update password or notifications about failed webhook calls.

  2. identified Aug 05, 2024, 09:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2024, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 05, 2024, 10:28 PM UTC

    This incident has been resolved.