Routific incident

AT&T blocking some SMS messages in the United States

Notice Resolved View vendor source →

Routific experienced a notice incident on October 22, 2024 affecting Routific SaaS product and Twilio SMS, lasting 16h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 11:22 PM UTC
Resolved
Oct 23, 2024, 04:03 PM UTC
Duration
16h 40m
Detected by Pingoru
Oct 22, 2024, 11:22 PM UTC

Affected components

Routific SaaS productTwilio SMS

Update timeline

  1. identified Oct 22, 2024, 11:22 PM UTC

    We have identified an issue with AT&T in the United States that is preventing some drivers from receiving the SMS link with their route. We are investigating with our SMS provider and will update as soon as we know more. If your driver hasn’t received a notification after you’ve dispatched a route, there is a workaround: Click “Copy Link” on the Dispatch screen and paste the link in an email or text message to send to your drivers. This link will open up the Routific web app on their phone, which can also be used to complete deliveries.

  2. resolved Oct 23, 2024, 04:03 PM UTC

    We are no longer experiencing failures to the AT&T network in the United States. After dispatching your project, drivers under this carrier will receive the SMS notification with the link to access their routes without any issues.