Routific experienced a major incident on November 8, 2024 affecting Driver Mobile App, lasting 11h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 07, 2024, 06:03 PM UTC
We are actively working to restore the ability to download our app from the Play Store. Please note that this issue only affects new downloads and does not impact users who currently have our application installed on their devices.
- identified Nov 07, 2024, 07:09 PM UTC
We are still actively working to restore the ability to download our app from the Google Play Store.
- identified Nov 07, 2024, 10:50 PM UTC
Our Routific mobile apps have been submitted to the Google Play Store and they’re waiting to be reviewed by the Google Play Store team. Please note that this process may take longer than 24 hours. This issue only affects users attempting to download our apps and does not impact users who already have our apps installed on their devices. We will provide another status update on Friday around 9:00 AM PST.
- identified Nov 08, 2024, 05:11 AM UTC
The ability to download Routific mobile apps from the Google Play Store has been partially restored. Direct download is now available via the email links sent out to your drivers when inviting them. The ability to search for the apps directly on the Google Play Store is still unavailable. This issue does not impact users who already have our apps installed on their devices or who access the app via the email invite link. The direct links are as follows: Routific Driver (compatible with the old Routific) https://play.google.com/store/apps/details?id=com.routific.driverapp&hl=en_CA Routific (compatible with the new Routific) https://play.google.com/store/apps/details?id=com.routific.mobile We will provide another status update on Friday around 9 AM PST.
- monitoring Nov 08, 2024, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 04:53 PM UTC
Routific mobile apps are now fully accessible via the Google Play Store. You can search for the Routific apps in the Play Store and download via the direct links we send out during the driver invite process.