Routific incident

Routific (app.routific.com) password resets not sending

Notice Resolved View vendor source →

Routific experienced a notice incident on February 10, 2025 affecting Mandrill US East, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 06:18 PM UTC
Resolved
Feb 11, 2025, 06:33 PM UTC
Duration
1d
Detected by Pingoru
Feb 10, 2025, 06:18 PM UTC

Affected components

Mandrill US East

Update timeline

  1. investigating Feb 10, 2025, 06:18 PM UTC

    We are investigating an issue where users on app.routific.com are not receiving the password reset emails. Password resets on the new Routific at beta.routific.com are unaffected. Please reach out to [email protected] if you need to reset your password urgently.

  2. investigating Feb 10, 2025, 09:30 PM UTC

    We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!

  3. monitoring Feb 10, 2025, 09:31 PM UTC

    We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!

  4. resolved Feb 11, 2025, 06:33 PM UTC

    This incident has been resolved.