Routific experienced a critical incident on February 21, 2025 affecting Routific API and Routific SaaS product and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2025, 11:44 PM UTC
Some users were not able to access Routific due to an outage between 3:06PM and 3:10 PM PST. We are currently investigating the issue and will provide an update in the next 30 minutes.
- investigating Feb 21, 2025, 11:58 PM UTC
We are continuing to investigate this issue.
- investigating Feb 22, 2025, 12:13 AM UTC
We are currently experiencing an outage. Users are not able to access Routific (app.routific.com) and the Routific Driver mobile app. It is our highest priority to get up and running again. We will send another update in 30 minutes.
- monitoring Feb 22, 2025, 01:11 AM UTC
We have identified the issue and implemented some changes to fix the problem. Routific is currently operational. We will keep monitoring the site and provide another update in the next 30 minutes.
- resolved Feb 22, 2025, 03:11 AM UTC
We can confirm that the issue has been resolved. Routific is now fully operational. We will provide a full post mortem on Monday. Thank you for working with us on this.
- postmortem Feb 25, 2025, 04:05 AM UTC
Routific \([app.routific.com](http://app.routific.com/)\) was unavailable intermittently on Friday, February 21, 2025 between the hours of 3 p.m. PST to 4:48 p.m. PST. This was due to an unexpected spike of traffic. We have since made some scalability improvements to handle such loads in the future. We thank you for your patience, and for continuing to work with us.