Rossum experienced a major incident on February 23, 2025 affecting EU Frankfurt, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
EU Frankfurt
Update timeline
- investigating Feb 23, 2025, 08:12 PM UTC
Some users might experience long document processing times. Our team is already investigating.
- identified Feb 23, 2025, 08:17 PM UTC
We've identified the root cause of the problem. Our team is restarting the related services.
- monitoring Feb 23, 2025, 08:19 PM UTC
The processing times should be back to normal. Our team is currently reprocessing the documents that timed out during the incident. We’re monitoring the situation.
- resolved Feb 23, 2025, 08:25 PM UTC
The issue has been fully resolved. If you experience any issues related to long document processing times, please get in touch with your support team at [email protected].