Rossum experienced a critical incident on March 24, 2025 affecting US east coast, lasting 19h 46m. The incident has been resolved; the full update timeline is below.
Affected components
US east coast
Update timeline
- investigating Mar 24, 2025, 08:04 AM UTC
Application dashboards are unavailable
- identified Mar 24, 2025, 08:59 AM UTC
We have experienced a data corruption in a system providing fast search and listing of documents. All customer data is unaffected but cannot be accessed at the moment. We are working on recovering from backups. We do not expect any data loss will occur.
- identified Mar 24, 2025, 09:25 AM UTC
New documents data should be available. Working currently on older data.
- identified Mar 24, 2025, 10:13 AM UTC
60% of documents recovered for search
- identified Mar 24, 2025, 04:10 PM UTC
Re import of older documents to search still in progress, ETA 4h.
- resolved Mar 25, 2025, 03:51 AM UTC
This incident has been resolved.