Rootnet experienced a critical incident on June 11, 2024 affecting Internet Uplink - euNetworks, Amsterdam, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2024, 11:59 PM UTC
We have identified a disruption in the availability of several servers. Engineers are currently investigating this issue. We will update this incident within 30 minutes.
- identified Jun 12, 2024, 12:02 AM UTC
The internet uplink in Amsterdam is currently unavailable. We are aware of scheduled maintenance by our network provider. This maintenance should not have caused any downtime. We are currently in contact with our network provider in order to investigate this issue. We will update this incident before 2:30am.
- identified Jun 12, 2024, 12:26 AM UTC
We are still investigating with our network provider to determine the cause of the outage. We will post another update before 03:00.
- monitoring Jun 12, 2024, 12:40 AM UTC
We are seeing the network recover. We are still in contact with our network provider in order to determine whether the issue is completely resolved. We will sent another update before 03:10am.
- monitoring Jun 12, 2024, 01:11 AM UTC
The network provider has pinpointed the issues to a specific switch. The exact issue with the switch is still unknown. We are still discussing the situation with our network provider and will provide another update before 4am.
- resolved Jun 12, 2024, 01:28 AM UTC
Our network provider has identified a specific switch to be the cause of the outage. They will investigate the issue to determine the exact cause in order to prevent any further issues. As the network is functioning again this incident will be closed.