Rootly experienced a minor incident on October 20, 2025 affecting On-Call, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 06:48 PM UTC
We are currently investigating delays in paging notifications due to an issue with one of our upstream providers. As a result, incident alerts may be delayed in reaching on-call responders. We appreciate your patience and will provide updates as more information becomes available.
- identified Oct 20, 2025, 07:08 PM UTC
Our engineers are still working to mitigate the issue. Paging continues to be delayed.
- identified Oct 20, 2025, 07:48 PM UTC
Our engineers are still working to mitigate the issue. Paging continues to be delayed but alert ingestion remains unaffected.
- identified Oct 20, 2025, 08:22 PM UTC
Our engineering team continues to actively work on the issue. Alerts are being ingested but sent out delayed.
- monitoring Oct 20, 2025, 08:34 PM UTC
Our system has recovered and new notifications are being sent without delay. Some previously delayed pages are and other on-call notifications may arrive later than expected.
- resolved Oct 20, 2025, 09:42 PM UTC
This issue is now fully resolved as our upstream providers have recovered.