Rootly experienced a minor incident on October 29, 2025 affecting Slack App and Web Platform and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 08:32 PM UTC
We are currently investigating reports of increased latency across the Rootly platform. Users may experience slower-than-usual response times when performing actions. At this time, paging and alerting are not impacted, and all core functionality remains operational. Our engineering team is actively working to identify and mitigate the cause. We will provide updates as more information becomes available.
- identified Oct 29, 2025, 09:10 PM UTC
We've identified the issue and are working to towards mitigation.
- resolved Oct 29, 2025, 09:40 PM UTC
We have fully resolved the latency issues that were affecting our service. All systems are should now be operating normally, and performance has returned to expected levels.