RoomKeyPMS experienced a minor incident on April 5, 2023 affecting West Server, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
West Server
Update timeline
- investigating Apr 05, 2023, 08:49 PM UTC
We have been experiencing issues with slowness and redlining on our West server. Our development team is aware of the issue and is currently investigating the issue.
- identified Apr 05, 2023, 09:39 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 05, 2023, 11:16 PM UTC
A fix has been implemented and we have been monitoring the results. This incident has been resolved.