RoomKeyPMS incident

Slowness, Red-Lining, & Issues Logging in to RoomKeyPMS

Major Resolved View vendor source →

RoomKeyPMS experienced a major incident on May 4, 2022 affecting West Server, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2022, 05:22 PM UTC
Resolved
May 04, 2022, 10:21 PM UTC
Duration
4h 58m
Detected by Pingoru
May 04, 2022, 05:22 PM UTC

Affected components

West Server

Update timeline

  1. investigating May 04, 2022, 05:22 PM UTC

    We have had reported issues with slowness, red-lining, and issues logging in to RoomKeyPMS starting at 10:16 am PST. Our Development is currently investigating the issue. Please standby for further updates.

  2. identified May 04, 2022, 05:29 PM UTC

    Our Development team has identified the issue and clients should be able to log in as of 10:26 am PST. A post-mortem investigation is occurring in progress.

  3. resolved May 04, 2022, 10:21 PM UTC

    This incident has been resolved.