RoomKeyPMS experienced a major incident on February 29, 2024 affecting East Server and West Server and 1 more component, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 29, 2024, 08:11 PM UTC
RoomKeyPMS is currently experiencing connectivity issues. Our Development Team is aware and investigating the issue.
- identified Feb 29, 2024, 08:16 PM UTC
Our Development team rebooted the server and confirmed at 12:07 PM PST that connectivity to RoomKeyPMS has been restored. A thorough investigation is underway into this occurrence.
- monitoring Feb 29, 2024, 08:35 PM UTC
We greatly appreciate your patience as we address the server connectivity issue that occurred between 11:59 AM and 12:07 PM PST. Our development team is conducting an urgent investigation to identify the root cause of this incident. Your understanding is invaluable to us as we strive to ensure stability.
- monitoring Feb 29, 2024, 08:42 PM UTC
The outage was confirmed to occur between 11:53 AM to 12:04 PM and have identified the issue. Our Development team and Microsoft Azure were able to apply changes immediately to restore connectivity. An investigation is still underway.
- resolved Mar 01, 2024, 12:47 AM UTC
The outage was confirmed by our Development team and occurred between 11:53 AM to 12:04 PM. Microsoft Azure was able to deploy changes to restore connectivity. An ongoing investigation is in progress to mitigate future instances from occurring to ensure stability.