RoomKeyPMS experienced a notice incident on August 21, 2024 affecting RoomKeyPMS Payments Powered by Fullsteam, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
RoomKeyPMS Payments Powered by Fullsteam
Update timeline
- investigating Aug 21, 2024, 11:48 PM UTC
We are currently investigating this issue.
- identified Aug 22, 2024, 12:05 AM UTC
Payment Gateway has been stabilized and our team is further investigating the issue.
- monitoring Aug 22, 2024, 12:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2024, 12:46 AM UTC
We are pleased to inform you that the Fullsteam Payment Gateway is now fully operational. The recent issue was caused by a failure to auto-scale the CPU, which has since been manually addressed. Our development team has enhanced our monitoring system with improved alerts and automated triggers to prevent similar issues in the future.