Rocketspark incident

Phones down

Minor Resolved View vendor source →

Rocketspark experienced a minor incident on May 18, 2023 affecting Australia and New Zealand and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 11:40 PM UTC
Resolved
May 19, 2023, 02:50 AM UTC
Duration
3h 9m
Detected by Pingoru
May 18, 2023, 11:40 PM UTC

Affected components

AustraliaNew ZealandUnited KingdomUSADesign Studio

Update timeline

  1. investigating May 18, 2023, 11:40 PM UTC

    We are currently experiencing issues with receiving and making phone calls. We are actively monitoring our phone system and working on a fix. Please send all support requests to [email protected] during this time.

  2. identified May 18, 2023, 11:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 19, 2023, 02:50 AM UTC

    This incident has been resolved.