Rocketspark experienced a minor incident on June 12, 2023 affecting Design Studio, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Design Studio
Update timeline
- identified Jun 12, 2023, 01:16 AM UTC
We are migrating our partner commission system to new infrastructure and at present the commission balances may be showing incorrectly for some partners in Design Studio. We are working to get this resolved as soon as possible. The bug appears to be reading the commission data from the new location, rather than a problem with the data itself. We'll update again once this is working correctly again. This should not affect new commissions being generated in the meantime.
- monitoring Jun 12, 2023, 03:46 AM UTC
We have deployed a fix and are verifying that this has resolved the issue.
- resolved Jun 12, 2023, 04:25 AM UTC
This incident has been resolved.