Rocketspark incident

Server outage

Major Resolved View vendor source →

Rocketspark experienced a major incident on October 3, 2024 affecting New Zealand and Design Studio, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 04:03 AM UTC
Resolved
Oct 03, 2024, 04:23 AM UTC
Duration
19m
Detected by Pingoru
Oct 03, 2024, 04:03 AM UTC

Affected components

New ZealandDesign Studio

Update timeline

  1. investigating Oct 03, 2024, 04:03 AM UTC

    We are experiencing loading issues on NZ websites and Design Studio, team is investigating as highest priority.

  2. monitoring Oct 03, 2024, 04:15 AM UTC

    Sites are loading again. Continuing to monitor.

  3. monitoring Oct 03, 2024, 04:17 AM UTC

    There was a network issue with one of our providers which affected access to our NZ customers and Design Studio. We are continuing to monitor the situation and will provide more details when available.

  4. resolved Oct 03, 2024, 04:23 AM UTC

    This incident has been resolved.