Robocorp Outage History

We are performing database updates in the Robocorp automation platform today. This may result in minor disruptions in service. Practical impact: 1. Identity infrastructure: SSO based logins will be unavailable for a total of 20-30 minutes in each region. This also affects token refreshes, resulting in a chance of logged in users being logged out during the window. Running automations are not affected by this downtime. 2. Execution infrastructure: short window (< 1 minute) of disruptions for each region. The core infrastructure is resilient and we expect no adverse impact to running and scheduled automations, but you may experience e.g. increased rate of failed API requests. The upgrades will be performed within the next few hours. We will close this incident once complete.

Sema4.ai corporate website at https://sema4.ai and documentation at https://sema4.ai/docs are impacted by the ongoing Cloudflare outage. Please see https://www.cloudflarestatus.com/ for the most up-to-date status updates. We expect the issues to resolve once Cloudflare restores service.

Today's database upgrade 3/3: SSO integration database engine upgrade for US based deployments is in progress. SSO-based users may encounter failures in login or session refresh. Backend services or API access is not impacted.

Today's database upgrade 1/3: core database engine upgrade for eu1 (Ireland) Control Room instance is in progress. We expect slightly increased error rates during a 10 minute time window in all Control Room services.

As previously announced, we are performing a database update on the eu2 Control Room instance hosted in Frankfurt, Germany. Occasional API call failures or other minor disruptions in service may be expected during the update. Our team is closely monitoring the progress, and we will keep this page up to date with status.

We are investigating issues with failure to log in to Control Room.