Roam incident

Meeting Connection Issues in Western North America

Minor Resolved View vendor source →

Roam experienced a minor incident on May 20, 2025 affecting Meetings & A/V, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 01:07 PM UTC
Resolved
May 20, 2025, 01:13 PM UTC
Duration
5m
Detected by Pingoru
May 20, 2025, 01:07 PM UTC

Affected components

Meetings & A/V

Update timeline

  1. monitoring May 20, 2025, 01:07 PM UTC

    We are monitoring elevated error rates for meetings containing participants in Western North America and working on a fix.

  2. resolved May 20, 2025, 01:13 PM UTC

    This incident has been resolved. Users experiencing issues may need to leave the room and rejoin.