Roam Outage History
Roam is up right nowPingoru has recorded 38 incidents for Roam: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Major July 20, 2026 Chat messages and invites delayed –
Started Jul 20, 2026, 03:30 PM UTC· resolved Jul 20, 2026, 03:30 PM UTC
- resolved Jul 20, 2026, 05:03 PM UTC
From 11:36 AM to 12:35 PM ET chat messages and invites were delayed.
Major July 14, 2026 Roam Lobby pages are slow to load and sometimes error 2h 46m Calendar & Events
Started Jul 14, 2026, 02:54 PM UTC· resolved Jul 14, 2026, 05:41 PM UTC
- investigating Jul 14, 2026, 02:54 PM UTC
We are currently investigating an issue where Roam lobby pages are slow to load and sometimes showing errors. This is also impacting the ability to configure lobbies in the Roam application.
- monitoring Jul 14, 2026, 04:28 PM UTC
We have mitigated the issue and are actively monitoring.
- resolved Jul 14, 2026, 05:41 PM UTC
This incident has been resolved.
Major March 10, 2026 AWS incident in me-central-1 impacting some customers 9d 2h Meetings & A/V
Started Mar 10, 2026, 04:31 PM UTC· resolved Mar 19, 2026, 07:03 PM UTC
- investigating Mar 10, 2026, 04:31 PM UTC
We are currently tracking an issue some customers are having connecting to Roam meetings. AWS's issue with one of their availability zones is causing intermittent problems with many services. https://health.aws.amazon.com/health/status?path=open-issues Roam customers that are geographically close or have connections that route through that region may be impacted. We are in the process of removing this region from our active configuration, and will complete that process by 10 PM Eastern US time 2026-03-10.
- monitoring Mar 11, 2026, 06:06 PM UTC
We are unable to modify our servers in the me-central-1 region due to the AWS outage so we can't implement a server side fix. A client fix has been made, it is in version 204.0.1. The client caches data for up to 30 minutes, after updating if you are still having problems after 30 minutes please restart your client and it should be resolved.
- resolved Mar 19, 2026, 07:03 PM UTC
All traffic has been moved to other regions.
Major February 10, 2026 Network Error Connecting to Roam 1h 40m Floor Map, Meetings & A/V, Chat, Calendar & Events and 1 more
Started Feb 10, 2026, 08:45 PM UTC· resolved Feb 10, 2026, 10:25 PM UTC
- investigating Feb 10, 2026, 08:45 PM UTC
We are investigating an issue where some users may be unable to resolve our domain.
- identified Feb 10, 2026, 09:10 PM UTC
We have confirmed with our third-party cloud provider that they are investigating a possible issue on their end.
- identified Feb 10, 2026, 09:19 PM UTC
AWS, our third party cloud provider, has confirmed that a global issue affecting CloudFront is causing our service interruption.
- identified Feb 10, 2026, 09:50 PM UTC
AWS is seeing early signs of recovery, and we are seeing a decrease in the number of affected users.
- monitoring Feb 10, 2026, 10:07 PM UTC
We have observed significant recovery, but some users may continue to experience issues as caches clear. Users who continue to experience issues should restart their apps.
- resolved Feb 10, 2026, 10:25 PM UTC
This incident has been resolved.
Minor October 8, 2025 Roam Lobbies Are Unavailable 1h 26m Calendar & Events
Started Oct 08, 2025, 03:53 PM UTC· resolved Oct 08, 2025, 05:20 PM UTC
- identified Oct 08, 2025, 03:53 PM UTC
An issue has been identified with Roam's lobby functionality, and we are working on a fix.
- identified Oct 08, 2025, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 08, 2025, 05:01 PM UTC
A fix has been implemented, and we are monitoring the results.
- monitoring Oct 08, 2025, 05:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 05:20 PM UTC
This incident has been resolved.
Major August 26, 2025 Roam Chat Message Delivery Impaired 5h 2m Chat
Started Aug 26, 2025, 07:00 AM UTC· resolved Aug 26, 2025, 12:03 PM UTC
- identified Aug 26, 2025, 11:48 AM UTC
We have identified the root cause to issues with sending in Roam's chat system and are deploying a fix.
- resolved Aug 26, 2025, 12:03 PM UTC
This incident has been resolved.
Major August 12, 2025 Connectivity issues with Telecom Argentina S.A. 2h 25m Meetings & A/V
Started Aug 12, 2025, 02:49 PM UTC· resolved Aug 12, 2025, 05:15 PM UTC
- identified Aug 12, 2025, 02:49 PM UTC
Some customers that use Telecom Argentina S.A. are having trouble joining Roam meetings. We are currently working on a mitigation.
- resolved Aug 12, 2025, 05:15 PM UTC
We have applied a mitigation. Once Argentina-based users restart their Roam application, this issue should be resolved. We identified that some other Argentina-based users may have been affected by this issue.
Major July 18, 2025 Google Auth incident affecting integrations 2h 10m Calendar & Events
Started Jul 18, 2025, 03:49 PM UTC· resolved Jul 18, 2025, 05:59 PM UTC
- investigating Jul 18, 2025, 03:49 PM UTC
Google Auth is having an incident that is affect some Roam products including Lobbies and Calendar integrations.
- investigating Jul 18, 2025, 03:49 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 18, 2025, 05:22 PM UTC
Service is restored and we are monitoring the results.
- resolved Jul 18, 2025, 05:59 PM UTC
This incident has been resolved.
Notice July 17, 2025 File Upload Disrupted –
Started Jul 17, 2025, 07:30 PM UTC· resolved Jul 17, 2025, 07:30 PM UTC
- resolved Jul 17, 2025, 07:40 PM UTC
From 3:22 PM - 3:35 PM Eastern time, uploading files in Roam was disrupted. The issue has been resolved.
Minor June 12, 2025 Upstream Calendar Provider Issues and Chat Slowness 38m Chat, Calendar & Events
Started Jun 12, 2025, 06:59 PM UTC· resolved Jun 12, 2025, 07:37 PM UTC
- identified Jun 12, 2025, 06:59 PM UTC
Roam's upstream calendar providers (Microsoft and Google) are encountering an elevated error rate, due to widespread issues across the internet, including with Google and Microsoft. We are also experiencing elevated latencies sending chat messages.
- identified Jun 12, 2025, 07:24 PM UTC
We are continuing to monitor degraded performance with Android notification delivery (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), affecting the speed of message sends.
- monitoring Jun 12, 2025, 07:26 PM UTC
We are monitoring recovery of Roam's upstream notification and calendar providers.
- resolved Jun 12, 2025, 07:37 PM UTC
This incident has been resolved.
Major June 9, 2025 Intermittent errors in calendar and lobby 1h 4m Calendar & Events
Started Jun 09, 2025, 12:28 PM UTC· resolved Jun 09, 2025, 01:32 PM UTC
- investigating Jun 09, 2025, 12:28 PM UTC
We are currently investigating an issue that is causing Roam lobbies to fail intermittently.
- identified Jun 09, 2025, 12:40 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Jun 09, 2025, 12:46 PM UTC
A fix has been put in place, we are continuing to monitor.
- resolved Jun 09, 2025, 01:32 PM UTC
This incident has been resolved.
Minor May 20, 2025 Meeting Connection Issues in Assorted Geographies 18m Meetings & A/V
Started May 20, 2025, 01:24 PM UTC· resolved May 20, 2025, 01:43 PM UTC
- identified May 20, 2025, 01:24 PM UTC
We have identified an issue affecting meetings containing participants in South America and certain other geographies and are applying a fix.
- resolved May 20, 2025, 01:43 PM UTC
This incident has been resolved.
Minor May 20, 2025 Meeting Connection Issues in Western North America 5m Meetings & A/V
Started May 20, 2025, 01:07 PM UTC· resolved May 20, 2025, 01:13 PM UTC
- monitoring May 20, 2025, 01:07 PM UTC
We are monitoring elevated error rates for meetings containing participants in Western North America and working on a fix.
- resolved May 20, 2025, 01:13 PM UTC
This incident has been resolved. Users experiencing issues may need to leave the room and rejoin.
Minor April 22, 2025 Errors with Audio/Video in Roam Meetings 29m Meetings & A/V
Started Apr 22, 2025, 05:52 PM UTC· resolved Apr 22, 2025, 06:21 PM UTC
- investigating Apr 22, 2025, 05:52 PM UTC
We are investigating an issue with meetings that contain participants in eastern North America.
- identified Apr 22, 2025, 06:02 PM UTC
We have identified the issue and are applying a mitigation.
- resolved Apr 22, 2025, 06:21 PM UTC
This incident has been resolved.
Minor November 6, 2024 Chat Message Delivery Delays 9m Chat
Started Nov 06, 2024, 02:25 PM UTC· resolved Nov 06, 2024, 02:34 PM UTC
- monitoring Nov 06, 2024, 02:25 PM UTC
Delivering chats and various invites/notifications were delayed
- resolved Nov 06, 2024, 02:34 PM UTC
From 9:02 AM US Eastern to 9:27, sending and delivering chat messages were delayed. This incident is resolved, and we are working on remediation items to prevent further issues.