Roam incident

Issues Connecting to Roam

Major Resolved View vendor source →

Roam experienced a major incident on July 19, 2024, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 05:21 PM UTC
Resolved
Jul 19, 2024, 05:39 PM UTC
Duration
18m
Detected by Pingoru
Jul 19, 2024, 05:21 PM UTC

Update timeline

  1. investigating Jul 19, 2024, 05:21 PM UTC

    We are currently investigating an issue where some members may be unable to connect to Roam.

  2. monitoring Jul 19, 2024, 05:26 PM UTC

    We are monitoring recovery of Roam's systems. Roam members may need to quit and reopen the Roam desktop app in order to reconnect.

  3. resolved Jul 19, 2024, 05:39 PM UTC

    We have observed recovery of Roam's backend systems.