Roadie had 9 outages in the last 2 years totaling 7h 3m of downtime — averaging 0.4 incidents per month.
There were 9 Roadie outages since November 7, 2024 totaling 7h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigation an issue related to consolidations.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with consolidation creation.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating a service disruption affecting real-time driver route updates. Drivers are able to offer and be assigned but cannot move forward with starting gigs.
We identified an issue with route creation. We see that routes are currently being created properly.
We are seeing improvements on routes being created. The core platform is stable and we will continue to monitor.
This incident has been resolved. Driver routes are stable.
On June 6th 2025 at approximately 6:45pm EST, our platform began experiencing a brief service degradation. An unexpected resource constraint on one of our internal servers resulted in a degradation of services, affecting gig creation. While the system remains stable overall, this degradation is affecting gig creation and general performance. We will keep you informed as we gather more information about the cause and scope of this incident. Roadie Support and Operations teams will be available to help facilitate any delivery challenges you experience due to the incident. Roadie appreciates your patience and apologizes for the inconvenience. If you have any questions or concerns please reach out to your Roadie Account Manager or [email protected].
Roadie engineers are continuing to investigate this issue.
Roadie engineers have identified the issue, implemented a fix, and are monitoring the platform closely.
The incident has been resolved and core platform services are restored to normal functioning. We appreciate your patience and apologize for the inconvenience.
**Service Disruption Summary – June 6th 2025** On June 6th 2025 beginning at approximately 6:45pm EDT, our platform experienced a partial service degradation. An unexpected resource constraint on one of our internal servers resulted in a degradation of services, affecting gig creation and overall performance. The underlying issue was identified quickly, but resolution required safely restarting all affected services which was completed by 7:41pm EDT. To reduce the likelihood of similar disruptions in the future, we have implemented the following measures: * Adjusted workload requests/limits to avoid further resource constraints. * Added additional alerting on the affected workloads. We apologize for any disruption this may have caused. If you have any questions, please feel free to reach out to us at [[email protected]](mailto:[email protected]).
We are currently experiencing degraded system performance within our platform. Our team has identified the issue and are monitoring now.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There was an outage pertaining to our system databases. This incident has been resolved.
We are currently experiencing an issue with gig publsihing. Our team is investigating this now and will follow up once we have an update. Thank you.
The issue has been identified and we are looking into resolving previous gigs that were not consolidated.
This incident has been resolved.