Roadie incident

Core Platform Degradation

Minor Resolved View vendor source →

Roadie experienced a minor incident on June 12, 2025 affecting Core Platform and Shipment API and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:43 PM UTC
Resolved
Jun 12, 2025, 08:51 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 12, 2025, 06:43 PM UTC

Affected components

Core PlatformShipment APIShipment WebhooksSend Web Portal

Update timeline

  1. investigating Jun 12, 2025, 06:43 PM UTC

    We are currently investigation this issue. We are seeing latency issues and possible auth issues. This is related to the Cloudflare latency issue and GCP outage.

  2. investigating Jun 12, 2025, 07:03 PM UTC

    https://driver.roadie.com/ is currently down due to Kinsta disruption of services. https://status.kinsta.com/

  3. identified Jun 12, 2025, 08:06 PM UTC

    Services have recovered except for those in GCP us-central-1. We are continuing to monitor for any other latency issues or degradations.

  4. identified Jun 12, 2025, 08:47 PM UTC

    https://driver.roadie.com/ has recovered service and Kinsta is now reporting operational. https://status.kinsta.com/ We are continuing to monitor for any other latency issues or degradations.

  5. resolved Jun 12, 2025, 08:51 PM UTC

    The incident has been resolved and core platform services are restored to normal functioning. We appreciate your patience and apologize for the inconvenience.