Roadie experienced a major incident on January 4, 2024 affecting Core Platform and Shipment API, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Core PlatformShipment API
Update timeline
- investigating Jan 04, 2024, 02:17 PM UTC
We are currently experiencing delayed publishing times and delivery times. Our team is investigating this issue now and working to resolve as soon as possible. Updates will be provided as they become available.
- identified Jan 04, 2024, 02:33 PM UTC
We have identified the issue and are working to correct the impacted shipments.
- identified Jan 04, 2024, 02:38 PM UTC
All impacted shipments have been addressed and remediated. System health has returned to normal operations.
- resolved Jan 04, 2024, 02:41 PM UTC
This incident is now resolved.