Roadie incident

System Outage

Critical Resolved View vendor source →

Roadie experienced a critical incident on February 25, 2025 affecting Core Platform and Shipment API and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2025, 01:13 PM UTC
Resolved
Feb 25, 2025, 02:35 PM UTC
Duration
1h 21m
Detected by Pingoru
Feb 25, 2025, 01:13 PM UTC

Affected components

Core PlatformShipment APIShipment WebhooksSend Web Portal

Update timeline

  1. identified Feb 25, 2025, 01:13 PM UTC

    The issue has been identified and we are working towards a resolution.

  2. monitoring Feb 25, 2025, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 25, 2025, 02:15 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 25, 2025, 02:35 PM UTC

    This incident has been resolved.