Riverty Outage History

Riverty had 11 outages in the last 2 years totaling 176h 36m of downtime — averaging 0.5 incidents per month.

There were 11 Riverty outages since October 30, 2024 totaling 176h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.riverty.io

Minor August 21, 2026

Riverty is experiencing disruptions on its Merchant Portal

Detected by Pingoru: Aug 21, 2026, 12:59 PM UTC
Resolved: Aug 27, 2026, 09:50 AM UTC
Duration: 5d 20h

Affected: Merchant Portal

Timeline · 3 updates

identified Aug 21, 2026, 12:59 PM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The option to download invoices is not available via the merchant portal. The service has been affected since 18 August 13:46 CET We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update as soon as more information is available.
identified Aug 25, 2026, 09:24 AM UTC

The incident is still being worked on by our tech teams, and we will inform you when a resolution is in place.
resolved Aug 27, 2026, 09:50 AM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The download option is now available again.

Read the full incident report →

Notice August 21, 2026

Riverty had an incident with its Merchant Portal function.

Detected by Pingoru: Aug 21, 2026, 12:51 PM UTC
Resolved: Aug 21, 2026, 12:51 PM UTC
Duration: —

Affected: Merchant Portal

Timeline · 1 update

resolved Aug 21, 2026, 12:51 PM UTC

We have to inform you about an incident that was disrupting our service. The merchant portal has been affected since 21 August 11:31 CET until 21 August 14:18 CET During this time we noticed that the option to download invoice documents was unavailable. This has now been fixed, and the function has been restored to normal service.

Read the full incident report →

Minor May 26, 2026

Riverty API is experiencing disruptions

Detected by Pingoru: May 26, 2026, 07:36 AM UTC
Resolved: May 26, 2026, 08:18 AM UTC
Duration: 42m

Affected: Riverty API NorwayRiverty API SwedenRiverty API FinlandRiverty API Denmark

Timeline · 2 updates

identified May 26, 2026, 07:36 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since 26.May 2026 8:43 AM CET We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
resolved May 26, 2026, 08:18 AM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since 26.May 2026 10:05 AM CET

Read the full incident report →

Major February 27, 2026

Riverty is experiencing disruptions with the Merchant Portal

Detected by Pingoru: Feb 27, 2026, 08:57 AM UTC
Resolved: Feb 27, 2026, 04:30 PM UTC
Duration: 7h 33m

Affected: Merchant Portal

Timeline · 3 updates

identified Feb 27, 2026, 08:57 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our Merchant Portal. This means that orders are not visible in the Merchant Portal. We have escalated the incident to our second and third line teams, who are currently working on resolving the issue.
monitoring Feb 27, 2026, 10:29 AM UTC

We have escalated this issue to a 3rd party provider to assist us with restoring our service.
resolved Feb 27, 2026, 04:30 PM UTC

The incident has been resolved, and the merchant portal is now fully available again

Read the full incident report →

Critical October 29, 2025

Riverty is experiencing disruptions

Detected by Pingoru: Oct 29, 2025, 07:05 PM UTC
Resolved: Oct 29, 2025, 08:53 PM UTC
Duration: 1h 48m

Affected: Riverty App

Timeline · 2 updates

monitoring Oct 29, 2025, 07:05 PM UTC

Riverty is currently experiencing a service disruption due to a general outage at our cloud infrastructure provider. Our engineering teams are actively investigating the issue in collaboration with the service provider and are working to restore full service as soon as possible. We will provide further updates as soon as more information becomes available
resolved Oct 29, 2025, 08:53 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved after the issues has been solved on cloud service provider. The service has been restored since 29.10.2025 21:45 CET.

Read the full incident report →

Major August 19, 2025

Riverty is experiencing disruptions - Riverty API Sweden

Detected by Pingoru: Aug 19, 2025, 08:38 AM UTC
Resolved: Aug 19, 2025, 10:02 AM UTC
Duration: 1h 23m

Affected: Riverty API Sweden

Timeline · 3 updates

identified Aug 19, 2025, 08:38 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since Aug 19, 2025 10:02 AM CEST We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
monitoring Aug 19, 2025, 09:50 AM UTC

We are monitoring the system that was disrupting our service. System status is stabilising. We will provide you with an update when the incident is fully resolved.
resolved Aug 19, 2025, 10:02 AM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since Aug 19, 2025 11:07 AM CEST.

Read the full incident report →

Minor June 4, 2025

Riverty is experiencing disruptions for 3rd party risk data provider

Detected by Pingoru: Jun 04, 2025, 08:14 PM UTC
Resolved: Jun 05, 2025, 11:30 AM UTC
Duration: 15h 15m

Affected: Riverty API NorwayRiverty API Sweden

Timeline · 3 updates

identified Jun 04, 2025, 08:14 PM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since June 4, 2025 6:39 PM CEST. We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
monitoring Jun 04, 2025, 09:13 PM UTC

We are updating you about the ongoing incident that is disrupting our service. The investigation determined our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
resolved Jun 05, 2025, 11:30 AM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since Jun 5, 2025 12:55 PM CET.

Read the full incident report →

Minor April 30, 2025

Riverty API Norway is experiencing disruptions

Detected by Pingoru: Apr 30, 2025, 02:00 PM UTC
Resolved: Apr 30, 2025, 02:41 PM UTC
Duration: 40m

Affected: Riverty API Norway

Timeline · 2 updates

identified Apr 30, 2025, 02:00 PM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. BankID in Norway is experiencing a partial outage. The service has been affected since Apr 30, 2025 15:24 CET. We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
resolved Apr 30, 2025, 02:41 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since Apr 30, 2025 15:58 CET.

Read the full incident report →

Major April 10, 2025

Riverty is experiencing disruptions - Hosted Checkout

Detected by Pingoru: Apr 10, 2025, 09:59 AM UTC
Resolved: Apr 10, 2025, 12:14 PM UTC
Duration: 2h 15m

Affected: Hosted Checkout

Timeline · 2 updates

identified Apr 10, 2025, 09:59 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. We are experiencing an issue with our Hosted Checkout component. We are currently working on a solution to fix this issue. The service has been affected since April 10 2025, 08:00 am CET.
resolved Apr 10, 2025, 12:14 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since April 10 2025, 02:00 pm CET.

Read the full incident report →

Major March 7, 2025

Hosted Checkout incident for merchants using Lightspeed

Detected by Pingoru: Mar 07, 2025, 12:38 PM UTC
Resolved: Mar 07, 2025, 05:22 PM UTC
Duration: 4h 44m

Affected: Hosted Checkout

Timeline · 2 updates

identified Mar 07, 2025, 12:38 PM UTC

We have identified an issue with our Hosted Checkout for our merchants using Lightspeed. We are currently working on a solution to fix this issue.
resolved Mar 07, 2025, 05:22 PM UTC

We are happy to inform you about the issue that was disrupting our service has been resolved. The service has been restored.

Read the full incident report →

Minor October 30, 2024

Some payments via Riverty App and Portal run into error

Detected by Pingoru: Oct 30, 2024, 11:18 AM UTC
Resolved: Oct 30, 2024, 12:41 PM UTC
Duration: 1h 23m

Affected: MyRivertyRiverty App

Timeline · 2 updates

investigating Oct 30, 2024, 11:18 AM UTC

We are experiencing problems within our connection to payment providers causing some authentication failures. Our incident response team is working on a fix.
resolved Oct 30, 2024, 12:41 PM UTC

This incident has been resolved

Read the full incident report →