Riverty Outage History

Riverty had 10 outages in the last 2 years totaling 92h 23m of downtime — averaging 0.4 incidents per month.

There were 10 Riverty outages since May 27, 2024 totaling 92h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.riverty.io

Major February 27, 2026

Riverty is experiencing disruptions with the Merchant Portal

Detected by Pingoru: Feb 27, 2026, 08:57 AM UTC
Resolved: Feb 27, 2026, 04:30 PM UTC
Duration: 7h 33m

Affected: Merchant Portal

Timeline · 3 updates

identified Feb 27, 2026, 08:57 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our Merchant Portal. This means that orders are not visible in the Merchant Portal. We have escalated the incident to our second and third line teams, who are currently working on resolving the issue.
monitoring Feb 27, 2026, 10:29 AM UTC

We have escalated this issue to a 3rd party provider to assist us with restoring our service.
resolved Feb 27, 2026, 04:30 PM UTC

The incident has been resolved, and the merchant portal is now fully available again

Read the full incident report →

Critical October 29, 2025

Riverty is experiencing disruptions

Detected by Pingoru: Oct 29, 2025, 07:05 PM UTC
Resolved: Oct 29, 2025, 08:53 PM UTC
Duration: 1h 48m

Affected: Riverty App

Timeline · 2 updates

monitoring Oct 29, 2025, 07:05 PM UTC

Riverty is currently experiencing a service disruption due to a general outage at our cloud infrastructure provider. Our engineering teams are actively investigating the issue in collaboration with the service provider and are working to restore full service as soon as possible. We will provide further updates as soon as more information becomes available
resolved Oct 29, 2025, 08:53 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved after the issues has been solved on cloud service provider. The service has been restored since 29.10.2025 21:45 CET.

Read the full incident report →

Major August 19, 2025

Riverty is experiencing disruptions - Riverty API Sweden

Detected by Pingoru: Aug 19, 2025, 08:38 AM UTC
Resolved: Aug 19, 2025, 10:02 AM UTC
Duration: 1h 23m

Affected: Riverty API Sweden

Timeline · 3 updates

identified Aug 19, 2025, 08:38 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since Aug 19, 2025 10:02 AM CEST We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
monitoring Aug 19, 2025, 09:50 AM UTC

We are monitoring the system that was disrupting our service. System status is stabilising. We will provide you with an update when the incident is fully resolved.
resolved Aug 19, 2025, 10:02 AM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since Aug 19, 2025 11:07 AM CEST.

Read the full incident report →

Minor June 4, 2025

Riverty is experiencing disruptions for 3rd party risk data provider

Detected by Pingoru: Jun 04, 2025, 08:14 PM UTC
Resolved: Jun 05, 2025, 11:30 AM UTC
Duration: 15h 15m

Affected: Riverty API NorwayRiverty API Sweden

Timeline · 3 updates

identified Jun 04, 2025, 08:14 PM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. The service has been affected since June 4, 2025 6:39 PM CEST. We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
monitoring Jun 04, 2025, 09:13 PM UTC

We are updating you about the ongoing incident that is disrupting our service. The investigation determined our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
resolved Jun 05, 2025, 11:30 AM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since Jun 5, 2025 12:55 PM CET.

Read the full incident report →

Minor April 30, 2025

Riverty API Norway is experiencing disruptions

Detected by Pingoru: Apr 30, 2025, 02:00 PM UTC
Resolved: Apr 30, 2025, 02:41 PM UTC
Duration: 40m

Affected: Riverty API Norway

Timeline · 2 updates

identified Apr 30, 2025, 02:00 PM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. BankID in Norway is experiencing a partial outage. The service has been affected since Apr 30, 2025 15:24 CET. We have escalated the incident to our second line team, who are currently working on resolving the issue. We will provide you with an update within 1 hour.
resolved Apr 30, 2025, 02:41 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since Apr 30, 2025 15:58 CET.

Read the full incident report →

Major April 10, 2025

Riverty is experiencing disruptions - Hosted Checkout

Detected by Pingoru: Apr 10, 2025, 09:59 AM UTC
Resolved: Apr 10, 2025, 12:14 PM UTC
Duration: 2h 15m

Affected: Hosted Checkout

Timeline · 2 updates

identified Apr 10, 2025, 09:59 AM UTC

Unfortunately, we have to inform you about an ongoing incident that is disrupting our service. We are experiencing an issue with our Hosted Checkout component. We are currently working on a solution to fix this issue. The service has been affected since April 10 2025, 08:00 am CET.
resolved Apr 10, 2025, 12:14 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored since April 10 2025, 02:00 pm CET.

Read the full incident report →

Major March 7, 2025

Hosted Checkout incident for merchants using Lightspeed

Detected by Pingoru: Mar 07, 2025, 12:38 PM UTC
Resolved: Mar 07, 2025, 05:22 PM UTC
Duration: 4h 44m

Affected: Hosted Checkout

Timeline · 2 updates

identified Mar 07, 2025, 12:38 PM UTC

We have identified an issue with our Hosted Checkout for our merchants using Lightspeed. We are currently working on a solution to fix this issue.
resolved Mar 07, 2025, 05:22 PM UTC

We are happy to inform you about the issue that was disrupting our service has been resolved. The service has been restored.

Read the full incident report →

Minor October 30, 2024

Some payments via Riverty App and Portal run into error

Detected by Pingoru: Oct 30, 2024, 11:18 AM UTC
Resolved: Oct 30, 2024, 12:41 PM UTC
Duration: 1h 23m

Affected: MyRivertyRiverty App

Timeline · 2 updates

investigating Oct 30, 2024, 11:18 AM UTC

We are experiencing problems within our connection to payment providers causing some authentication failures. Our incident response team is working on a fix.
resolved Oct 30, 2024, 12:41 PM UTC

This incident has been resolved

Read the full incident report →

Notice August 26, 2024

Riverty API was experiencing disruptions

Detected by Pingoru: Aug 26, 2024, 01:42 AM UTC
Resolved: Aug 26, 2024, 01:42 AM UTC
Duration: —

Affected: Riverty API DACH

Timeline · 1 update

resolved Aug 26, 2024, 01:42 AM UTC

We have to inform you about an incident that was disrupting our service. The service has been affected since August 26 2024, 3:00am until August 26 2024, 3:08am CET

Read the full incident report →

Major July 19, 2024

Issues with Authorize check on Riverty API

Detected by Pingoru: Jul 19, 2024, 07:56 AM UTC
Resolved: Jul 21, 2024, 05:16 PM UTC
Duration: 2d 9h

Affected: Riverty API Sweden

Timeline · 8 updates

identified Jul 19, 2024, 07:56 AM UTC

Due to a third-party provider issue, we are currently unable to perform authorize checks on the Riverty API in the Sweden market. This may result in failed transactions. We will provide you with an update within 1 hour. Started: July 19, 2024 08:47 CET
monitoring Jul 19, 2024, 08:56 AM UTC

We are updating you about the ongoing incident that is disrupting our service. Our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
monitoring Jul 19, 2024, 09:58 AM UTC

We are updating you about the ongoing incident that is disrupting our service. Our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
monitoring Jul 19, 2024, 11:04 AM UTC

We are updating you about the ongoing incident that is disrupting our service. Our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
monitoring Jul 19, 2024, 11:59 AM UTC

We are updating you about the ongoing incident that is disrupting our service. Our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
monitoring Jul 19, 2024, 12:56 PM UTC

We are updating you about the ongoing incident that is disrupting our service. Our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will continue providing you with the updates until the incident is resolved and service is restored.
monitoring Jul 19, 2024, 01:57 PM UTC

We are updating you about the ongoing incident that is disrupting our service. Our external service provider has been experiencing technical issues and is working on resolving the incident and restoring service. We will not post any more updates until we get a resolution notification from our 3rd party provider.
resolved Jul 21, 2024, 05:16 PM UTC

We are happy to inform you about the incident that was disrupting our service has been resolved. The service has been restored and operational since July 20, 2024 11:00 am CET

Read the full incident report →