Rival experienced a major incident on July 15, 2025 affecting CX UI, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
CX UI
Update timeline
- investigating Jul 15, 2025, 09:45 PM UTC
We are experiencing an intermittent service disruption with our CX application within our US region. Some users may see a performance issue on the CX portal. We are actively working on resolving this with priority.
- resolved Jul 15, 2025, 11:29 PM UTC
The Recruit CX US Service is recovering. We will continue to monitor availability & performance.