Rival experienced a notice incident on May 5, 2026 affecting Workflow UI, lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Workflow UI
Update timeline
- investigating May 05, 2026, 05:01 PM UTC
Some users may experience temporary login failures. Impact is isolated to a select set of customer instances.
- identified May 05, 2026, 05:03 PM UTC
Root cause has been identified. We are working on a resolution with high priority.
- identified May 05, 2026, 05:25 PM UTC
Hotfix entering QA cycles.
- identified May 05, 2026, 10:00 PM UTC
A fix has been identified and validated. Deployment is scheduled for 8:30 PM ET tonight. Some users in standard roles may experience login failures on the Workflow dashboard. Users still in active onboarding are not affected.
- monitoring May 06, 2026, 12:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 01:19 AM UTC
This incident has been resolved.