Rival incident

Recruit CX - intermittent disruption of service

Major Resolved View vendor source →

Rival experienced a major incident on July 22, 2025 affecting CX UI, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 08:10 PM UTC
Resolved
Jul 23, 2025, 01:17 AM UTC
Duration
5h 6m
Detected by Pingoru
Jul 22, 2025, 08:10 PM UTC

Affected components

CX UI

Update timeline

  1. identified Jul 22, 2025, 08:10 PM UTC

    We are experiencing an intermittent service disruption with our CX application within our US region. Some users may see a performance issue on the CX portal. We are actively working on resolving this with priority.

  2. resolved Jul 23, 2025, 01:17 AM UTC

    This incident has been resolved.