Rival incident

US Production - System Generated Email

Critical Resolved View vendor source →

Rival experienced a critical incident on July 28, 2025 affecting Recruiting UI and Workflow UI and 1 more component, lasting 9h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 06:00 PM UTC
Resolved
Jul 29, 2025, 03:07 AM UTC
Duration
9h 6m
Detected by Pingoru
Jul 28, 2025, 06:00 PM UTC

Affected components

Recruiting UIWorkflow UILearning UIPerformance - Agile UIPerformance - Wingspan UICX UIWorkflow APIePosting UIeVerifyiPostings UI

Update timeline

  1. investigating Jul 28, 2025, 11:45 PM UTC

    At 2:00 PM EST, we experienced an email service delivery disruption. Some US and CA hosted Rival product users may experience longer than usual delays in receiving system-generated emails.

  2. monitoring Jul 28, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 29, 2025, 03:07 AM UTC

    The Rival team has verified that all email is flowing normally.