Rival experienced a critical incident on July 19, 2024 affecting Recruiting UI and Workflow UI and 1 more component, lasting 8h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 01:18 PM UTC
All windows systems received a faulty security update from a third-party update. This appears to be affecting companies around the world. Our team is focused on recovery and working to restore services.
- identified Jul 19, 2024, 03:48 PM UTC
Our team continues to work through the recovery steps.
- identified Jul 19, 2024, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 19, 2024, 04:28 PM UTC
All International services hosted in our CA1 data center have been restored. Work continues on the remaining US-based (US1) services.
- identified Jul 19, 2024, 05:24 PM UTC
Work continues on the remaining US-based (US1) services.
- identified Jul 19, 2024, 07:38 PM UTC
The Recruit application and US1 SFTP service have been restored to operational state. Work continues on the remaining US-based (US1) services.
- identified Jul 19, 2024, 08:54 PM UTC
Work continues on the remaining US-based (US1) services. The team is working on bringing up core systems that the applications rely on. Some instances of applications will start coming online shortly.
- identified Jul 19, 2024, 09:05 PM UTC
The Learn application, Perform (Wingspan) application and Recruit microsites remain offline but will be restored shortly.
- identified Jul 19, 2024, 11:32 PM UTC
The Learn application and Perform (Wingspan) application have been brought online with reduced capacity. Some Recruit microsites (ePosting/iPosting) remain offline. The team continues to work toward full production restoration.
- identified Jul 20, 2024, 03:14 AM UTC
All services have been restored to functionality. Our team will continue to monitor the systems.
- identified Jul 20, 2024, 03:15 AM UTC
All services have been restored to functionality. Our team will continue to monitor the systems.
- monitoring Jul 20, 2024, 03:15 AM UTC
All services have been restored to functionality. Our team will continue to monitor the systems.
- resolved Jul 20, 2024, 04:25 AM UTC
All systems have are running normally.