Rival incident

US CX - investigating issues with application performance and response times.

Minor Resolved View vendor source →

Rival experienced a minor incident on May 13, 2025 affecting CX UI, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 05:06 PM UTC
Resolved
May 13, 2025, 05:57 PM UTC
Duration
51m
Detected by Pingoru
May 13, 2025, 05:06 PM UTC

Affected components

CX UI

Update timeline

  1. investigating May 13, 2025, 05:06 PM UTC

    We are currently investigating performance issues with the CX application in our US region.

  2. monitoring May 13, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 13, 2025, 05:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 13, 2025, 05:57 PM UTC

    This incident has been resolved.