Rippling experienced a major incident on December 12, 2024 affecting Platform API, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Platform API
Update timeline
- investigating Dec 12, 2024, 07:13 PM UTC
Users are reporting timeout errors with the GET/employees and GET/employees/include_terminated endpoints.
- identified Dec 12, 2024, 07:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 12, 2024, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2024, 07:24 PM UTC
This incident has been resolved.