Ring had 19 outages in the last 2 years totaling 150h 0m of downtime — averaging 0.8 incidents per month.
There were 19 Ring outages since July 7, 2024 totaling 150h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some Neighbors are experience difficulties changing Modes in the Ring App. We are aware and working to resolve it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with Halloween Quick Replies not being available in the Ring App
This concern has been resolved.
Ring is currently experiencing a service disruption impacting multiple Ring systems.
A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.
Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.
We are seeing recovery across all services. Teams are continuing to monitor.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.
We are continuing to monitor for any further issues.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.
This incident has been resolved.
We are investigating reports of issues with alarm services.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.
We are currently investigating an issue causing live view failures and device offline statuses.
Update: Live View functionality should now be restored and some devices may also now begin to report as online.
This incident has been resolved.
We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.
This incident has been resolved.